splittingred.com

Comments (2)

1. 

   Mark S:
   Dec 08, 2010 at 09:38 AM

   Having read the post, and used many of your guides, products and what not, I thought I'd publicly apologise, for contacting you personally (over twitter, using @, not using DM) without really considering how much time requests like these must take for someone who spends their time working on open source projects.
   
   
   
   While not expecting a reply, I first wondered why I didn't get one.
   
   My issue was not a bug (as far as I knew/know - so no need to submit a bug report), and I had read the documentation (may have missed the solution, may not have), had searched the internet (including the modX forums) and finally posted up on the forum asking about it. But on deciding that twitter (in all it's amazingness) would be a quicker method, I asked publicly and personally (to you) on there, assuming that a response may solve my issue. While I didn't get one, maybe my asking uncovered a bug (I don't know) or a lack of functionality but sometimes the person asking (especially non-developers) will not know whether it's a bug, a lack of features, a missing piece of documentation or just something that's not intended to happen without asking. And who better to ask that the person who made it?
   
   So again, apologies, but (while you never made out that you didn't understand) I thought I'd explain why some people (like me) contact the developers
   1. 

      splittingred:
      Dec 08, 2010 at 09:48 AM

      Mark, I definitely understand the reason why people contact me. It makes total sense. I'm definitely not irritated with them. It's pretty easy to ignore.
      
      However, I simply just don't have the time to respond to everyone. Usually, my rule is, if it's a security vulnerability, I respond. Otherwise, I ask people to post to the forums, because the forums are searchable and can get someone other than me to respond. It's just not beneficial to the project for me to handle the 10-20 requests I get daily.
      
      You definitely don't need to apologize. This post was more of a notifying people "Hey, I'm not gonna respond!" post rather than a seeking for apologies.